Anyone can file complaints or inform DSWD about their queries, clarifications, suggestions, problems and issues that arise from Kalahi-CIDSS implementation through its Grievance Redress System (GRS) by means of text, email, letter, suggestion box or by talking to authorized DSWD personnel.
Kapit-Bisig Laban sa Kahirapan-Comprehensive and Integrated Delivery of Social Services (Kalahi-CIDSS) is a DSWD program that seeks to help alleviate poverty through community-driven development (CDD).
The following are the designated project staff who are authorized to receive and intake the grievance through the following Grievance Monitors:
Barangay Community Empowerment Facilitator
Municipal Area Coordinator
Province Monitoring &Evaluation Officer III
Region M&E Officer III for Grievance
Central Office M&E Officer IV for Grievance
They will accomplish the grievance intake form to record the complaints they received and how it should be addressed. Concerns are validated through site visits, review of documents, interviews and meetings with concerned individuals/groups with the fact-finding bodies namely, Barangay Grievance Committee, Municipal Development Council (MDC) and Kalahi-CIDSS Management Offices to either respond to queries, comply obligations, resolve grievances, correct violations or impose sanctions if needed.
In general, grievances concerning the community implementers should be resolved at the lowest level because the residents are the primary users of the program.
As part of social accountability and transparency to empower its partner-beneficiaries, the public can use the following means to send their feedbacks:
- Kalahi-CIDSS Suggestion Box. This is installed at the barangay (commonly placed at the Barangay Hall) which is opened at least once a month by an authorized personnel during barangay assemblies or barangay council meetings with Kalahi-CIDSS volunteers (Barangay Grievance Committee).
- Kalahi-CIDSS Regional Hotline. Anyone can call/text: 0926 701 8559
- Email. They can email any of the following:
- DSWD regional email address
- fo5@dswd@dswd.gov.ph
- Kalahi-CIDSS Regional Grievance Officer
- marygizell_bellena@yahoo.com
- DSWD Regional Director Arnel Garcia
- arbgarcia@dswd.gov.ph
- Kalahi-CIDSS National Program Manager
- beredaja.kc@dswd.gov.ph
- Usec. Camilo Gudmalin
- cggudmalin@dswd.gov.ph
- Sec. Dinky Soliman
- dinky@dswd.gov.ph
- DSWD regional email address
- Letter. They can send their letter to:
Arnel B. Garcia, CESO II
DSWD Field Office 5
Magnolia St., PBN, Buraguis, Legazpi City
- Walk-in Complaints. Talk to Kalahi-CIDSS Grievance Monitors.
“GRS is a feature of Kalahi-CIDSS to promote social accountability. It allows Kalahi-CIDSS to be fully responsive to its partner-beneficiaries,” Dir. Arnel Garcia said.
Kalahi-CIDSS is currently being implemented in 99 municipalities in Bicol with 1,351 community-managed sub-projects with a total funding of Php4,497,448,178 for its implementation from 2014-2019.
He also said that it will also respond to simple requests for information to clear up a misunderstanding in Kalahi-CIDSS.
From 2014 to present, 99.79% of the 2,450 grievances received by Kalahi-CIDSS in Bicol were resolved and addressed, Garcia added.